Other Policies

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Overview

The Business Plan allows users to manage professional communication through one or multiple phone numbers, enabling both individual and collaborative use cases.
It supports:

• Shared line: multiple users collaborating in a shared inbox under one phone number.
• Multiple lines: a single user managing several phone numbers and inboxes within one account.

Each line, shared or individual, includes calls, texts, transcripts, and related data, accessible directly within the Beside app.

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The Business Plan is limited to the addition of 5 lines by the Account Owner, and the Account Owner can add up to 14 teammates cumulated across all owned lines. 

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Subscription

Users may purchase a subscription to access the Business Plan services by clicking the Subscriptions option in the app’s Settings.

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The Business Plan subscription automatically renews at the frequency referenced on the subscription page (or, if not designated, monthly) and at the then-current rates.

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For detailed information on subscription terms and cancellation methods, please refer to our Terms of Service at: https://beside.com/terms.

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Definitions

• Account Owner: The user who subscribes to the Business Plan and manages all lines (shared or individual) under the plan.
• Inbox User: Any user (Account Owner or Invited Member) who has access to a Shared Line.
• Invited Member: A user invited by the Account Owner to join a shared line and collaborate using the shared phone number.
• Inbox: A phone number and messaging thread created under the Business Plan.
• Business Plan Data: Messages, call logs, audio recordings, transcripts, and related metadata generated within any Inbox under the Business Plan.

Access and Permissions

• Shared Line Access: Inbox Users (Account Owner and Invited Members) can place and receive calls, send and receive texts, and access message history using the shared phone number. Multiple Inbox Users may engage in calls or texts concurrently under the same shared phone number. Inbox users can edit inbox-related settings.
• Multiple Line Access: The Account Owner may create and manage multiple independent Inboxes under the same account. Each Inbox operates separately, with its own number, history, voicemail settings, and configuration. Only the Account Owner has access to these Inboxes and related data.
• Visibility Limits: Only Inbox Users have access to Shared Line Data. A user’s personal content and content outside the Shared Line are not visible to other Inbox Users.
• Shared Line Activity:All Inbox User actions are logged under the Shared Line. Interface does not currently support identity-level audit trails within Shared Line.
  

Account and Line Management

• User Authentication: Each Inbox User must sign in with their own phone number or Apple ID. Sharing login credentials is not allowed.
• Account Management: The Account Owner retains full administrative control over all Inboxes and Shared Lines, including inviting or revoking access for Invited Members. The Account Owner is liable for all actions taken under the Business Plan and all Business Plan Data is considered part of the Account Owner’s user account.
  
• Line Switching: When switching configurations (e.g., from Shared Line to Multiple Lines or vice versa), access permissions update automatically:
  
  • Invited Members lose access to Shared Line Data if the plan is switched to Multiple Lines.
  • When switching to a Single Line plan, the Account Owner retains access only to the inbox associated with that plan.
  • Unused subscription time is applied to the new plan, which becomes active at the end of the current billing cycle.
    

Termination and Data Retention

If the Business Plan subscription is terminated or canceled for any reason:

• All Inbox Users and Invited Members immediately lose access to the relevant Inboxes.
• Business Plan Data (including Shared Line and Multiple Line Data) is retained or deleted according to the Interface Privacy Policy located at: https://beside.com/privacy.
• If an Inbox User or Invited Member leaves the organization or company that initially onboarded them, they will lose access to any shared inbox or distributed line by the Account Owner, but will retain access to their personal items (including private or group chat conversations, voice memos, and Daily Recap content), which may contain company-related information.

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These Terms and Conditions (“Referral Terms”) govern your participation in the Beside iOS app Referral Program (“Referral Program”) operated by Interface, Inc. (“Interface”). The Referral Terms incorporate and supplement Interface’s Terms of Service (located at https://beside.com/terms). By participating in the Referral Program, you agree to be bound by these Terms.

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1. Definitions

• Referring Party: An existing Beside iOS app user who shares a unique referral code with others.‍
• Referred Party: A new user who downloads the Beside iOS app and enters a valid referral code during the sign-up process.‍
• Converted User: A Referred Party who successfully converts from a free trial to a paid subscription (monthly or yearly plan, Pro or Teams) and maintains that subscription for at least 30 consecutive days post-trial.

2. Referral Program Eligibility and Access

• The Referral Program is available exclusively to users of the Beside iOS application. Interface reserves the right to update, modify, suspend, or terminate the Referral Program (or any aspect thereof) at any time with or without notice to you.
• The referral feature is accessible via the Settings menu in the app.

Referring Party Eligibility:

• Must be at least 25 years old
• Must be employed, self-employed, or a business owner (not unemployed, a student, or retired)
• Must reside in the United States or Canada
• Must have an active and in-good-standing paid subscription to Beside

Referred Party Eligibility:

• Must be at least 25 years old
• Must be employed, self-employed, or a business owner
• Must reside in the United States or Canada
• Must be a new user with no prior subscription or trial history

3. How the Referral Program Works

• Each Referring Party is given a unique referral code, shareable via the iOS share sheet or by copying and pasting.
• The Referred Party must download the app and enter the referral code during sign-up.
• The referral code must be validated before completing registration.
• Validated referrals grant the Referred Party a 15-day free trial.

4. Referral Rewards

• For each Converted User, the Referring Party will be eligible to receive a $50 Amazon gift card (“Referral Reward”) if the Referred Party (i) converts to a paid subscription and (ii) maintains such subscription for at least 30 consecutive days.
• Interface will confirm the Referring Party’s email address before issuing the Referral Reward. Interface will deliver the Referral Reward within a reasonable timeframe after receiving confirmation of the Referring Party’s email address.‍
• Referral Cap and Extended Opportunities: Referral Rewards are capped at $1,000 per user. Interface may impose limits, from time to time, on the number of Referral Rewards issued per user. Any changes or updates to the Referral Program, including changes to the Referral Rewards cap, will be communicated within the app or on this Referral Program page. Users who reach this threshold and wish to continue referring others are invited to contact Interface at support@beside.com to explore extended referral opportunities.

5. Prohibited Activities

• The Referring Party’s is prohibited from (i) referring themselves or creating multiple accounts to self-refer (ii) sharing, publishing or distributing referral codes on commercial websites, blogs, deal aggregation sites or other websites not controlled by you, (iii) “spamming”, mass emailing, texting or messaging people you do not know or using automated systems, bots or scripts through any channel to generate referrals, (iv) paying to advertise a referral code, and (v) engaging in fraudulent, deceptive or unethical behaviors to exploit the Referral Program. 

6. Monitoring and Compliance

• Interface reserves the right to monitor referral activity and request a Referring Party to provide verification or documentation related to any referrals under this Referral Program.
• Interface reserves the right at any time to suspend, disable, disqualify, remove any referral code or a user’s participation in the Referral Program.

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To maintain a safe, compliant, and reliable messaging environment for all users, certain message types and business categories are strictly prohibited. The table below outlines activities that are not permitted. These restrictions apply both to the content of the message and, in some cases, to the underlying business or service category. Even if your use case is not expressly listed as prohibited, specific message content and practices may still be restricted. Please refer to our Terms of Service located at: https://beside.com/terms.

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In particular, this Privacy Notice applies when you: