Other Policies

Business Plan

Overview

The Business Plan allows users to manage professional communication through one or multiple phone numbers, enabling both individual and collaborative use cases. It supports:

• Shared line: multiple users collaborating in a shared inbox under one phone number.
• Multiple lines: a single user managing several phone numbers and inboxes within one account.

Each line, shared or individual, includes calls, texts, transcripts, and related data, accessible directly within the Beside app.

The Business Plan is limited to the addition of 5 lines by the Account Owner, and the Account Owner can add up to 14 teammates cumulated across all owned lines.

Subscription

Users may purchase a subscription to access the Business Plan services by clicking the Subscriptions option in the app's Settings.

The Business Plan subscription automatically renews at the frequency referenced on the subscription page (or, if not designated, monthly) and at the then-current rates.

For detailed information on subscription terms and cancellation methods, please refer to our Terms of Service at: https://beside.com/terms.

Definitions

• Account Owner: The user who subscribes to the Business Plan and manages all lines (shared or individual) under the plan.
• Inbox User: Any user (Account Owner or Invited Member) who has access to a Shared Line.
• Invited Member: A user invited by the Account Owner to join a shared line and collaborate using the shared phone number.
• Inbox: A phone number and messaging thread created under the Business Plan.
• Business Plan Data: Messages, call logs, audio recordings, transcripts, and related metadata generated within any Inbox under the Business Plan.

Access and Permissions

• Shared Line Access: Inbox Users (Account Owner and Invited Members) can place and receive calls, send and receive texts, and access message history using the shared phone number. Multiple Inbox Users may engage in calls or texts concurrently under the same shared phone number. Inbox users can edit inbox-related settings.
• Multiple Line Access: The Account Owner may create and manage multiple independent Inboxes under the same account. Each Inbox operates separately, with its own number, history, voicemail settings, and configuration. Only the Account Owner has access to these Inboxes and related data.
• Visibility Limits: Only Inbox Users have access to Shared Line Data. A user's personal content and content outside the Shared Line are not visible to other Inbox Users.
• Shared Line Activity: All Inbox User actions are logged under the Shared Line. Interface does not currently support identity-level audit trails within Shared Line.

Account and Line Management

• User Authentication: Each Inbox User must sign in with their own phone number or Apple ID. Sharing login credentials is not allowed.
• Account Management: The Account Owner retains full administrative control over all Inboxes and Shared Lines, including inviting or revoking access for Invited Members. The Account Owner is liable for all actions taken under the Business Plan and all Business Plan Data is considered part of the Account Owner's user account.
• Line Switching: When switching configurations (e.g., from Shared Line to Multiple Lines or vice versa), access permissions update automatically:
  • Invited Members lose access to Shared Line Data if the plan is switched to Multiple Lines.
  • When switching to a Single Line plan, the Account Owner retains access only to the inbox associated with that plan.
  • Unused subscription time is applied to the new plan, which becomes active at the end of the current billing cycle.

Termination and Data Retention

If the Business Plan subscription is terminated or canceled for any reason:

• All Inbox Users and Invited Members immediately lose access to the relevant Inboxes.
• Business Plan Data (including Shared Line and Multiple Line Data) is retained or deleted according to the Interface Privacy Policy located at: https://beside.com/privacy.

If an Inbox User or Invited Member leaves the organization or company that initially onboarded them, they will lose access to any shared inbox or distributed line by the Account Owner, but will retain access to their personal items (including private or group chat conversations, voice memos, and Daily Recap content), which may contain company-related information.

Referral Program

These Terms and Conditions (“Referral Terms”) govern your participation in the Beside iOS app Referral Program (“Referral Program”) operated by Interface, Inc. (“Interface”). The Referral Terms incorporate and supplement Interface's Terms of Service (located at https://beside.com/terms). By participating in the Referral Program, you agree to be bound by these Terms.

1. Definitions

• Referring Party: An existing Beside iOS app user who shares a unique referral code with others.
• Referred Party: A new user who downloads the Beside iOS app and enters a valid referral code during the sign-up process.
• Converted User: A Referred Party who redeems a valid referral code and subscribes to a paid subscription (monthly or yearly plan, Pro or Teams).

2. Referral Program Eligibility and Access

The Referral Program is available exclusively to users of the Beside iOS application. Interface reserves the right to update, modify, suspend, or terminate the Referral Program (or any aspect thereof) at any time with or without notice to you. The referral feature is accessible via the Settings menu in the app.

Referring Party Eligibility:

• Must be at least 25 years old
• Must be employed, self-employed, or a business owner (not unemployed, a student, or retired)
• Must reside in the United States or Canada
• Must have an active and in-good-standing paid subscription to Beside

Referred Party Eligibility:

• Must be at least 25 years old
• Must be employed, self-employed, or a business owner
• Must reside in the United States or Canada
• Must be a new user with no prior subscription or trial history

3. How the Referral Program Works

• Each Referring Party is given a unique referral code, shareable via the iOS share sheet or by copying and pasting.
• The Referred Party must download the app and enter the referral code during sign-up.
• The referral code must be validated before completing registration.
• Validated referrals grant the Referred Party a 14-day free trial.

4. Referral Rewards

For each Converted User, the Referring Party will be eligible to receive a $200 reward (“Referral Reward”) once the Referred Party redeems the referral code and subscribes to a paid subscription. Each Referral Reward is issued as an Amazon gift card by default. Where a cash payout is available, the Referring Party may instead elect to receive the Referral Reward as a cash payout.

Verification Period:

A Referral Reward is claimed at the moment the Referred Party subscribes to a paid subscription. Between the moment a Referral Reward is claimed and the moment it becomes available to the Referring Party, the reward is subject to a verification period of three (3) to five (5) business days during which the Beside team reviews the referral for eligibility and compliance with these Referral Terms. A Referral Reward becomes available only after it has cleared this verification period.

Referral Cap and Extended Opportunities:

Referral Rewards are capped at $10,000 per unique user. Interface may impose limits, from time to time, on the number of Referral Rewards issued per user. Any changes or updates to the Referral Program, including changes to the Referral Rewards cap, will be communicated within the app or on this Referral Program page. Users who reach this threshold and wish to continue referring others are invited to contact Interface at support@beside.com to explore extended referral opportunities.

5. Prohibited Activities

The Referring Party is prohibited from (i) referring themselves or creating multiple accounts to self-refer, (ii) sharing, publishing or distributing referral codes on commercial websites, blogs, deal aggregation sites or other websites not controlled by you, (iii) “spamming”, mass emailing, texting or messaging people you do not know or using automated systems, bots or scripts through any channel to generate referrals, (iv) paying to advertise a referral code, and (v) engaging in fraudulent, deceptive or unethical behaviors to exploit the Referral Program.

6. Monitoring and Compliance

Interface reserves the right to monitor referral activity and request a Referring Party to provide verification or documentation related to any referrals under this Referral Program. Interface reserves the right at any time to suspend, disable, disqualify, remove any referral code or a user's participation in the Referral Program.

AI Model Providers and LLM Terms

This page describes the third-party artificial intelligence (“AI”) and large language models (“LLMs”) that Interface, Inc. (“we,” “us,” or “our”) uses to provide certain features of the Services. It should be read together with our Terms of Service and Privacy Policy. By using the Services, you acknowledge and agree that (i) your use of the Services is subject to the terms of the third-party AI model providers listed below, (ii) your data may be processed by the AI model providers and models listed on this page as described below and in our other legal terms, and (iii) the terms of service of such AI model providers may change from time to time, and it is your responsibility to review and comply with any updates to such third-party terms.

1. Scope and Updates

We use third-party AI model providers to power features of the Services such as transcription, summarization, classification, note-taking, content generation, and similar functionality of our Website and Apps (collectively, “AI Features”). The specific models we use may change over time as we update or improve our systems. The lists below describe the providers we currently use and models that may process user data. The models listed for each provider may include, but are not limited to, the examples shown. We may enable additional or successor models from the same provider (for example, a newer version or variant in the same model family). If we begin using new AI model providers, we will update this page within a reasonable time. If there is any inconsistency between this page and our Terms of Service or Privacy Policy, the Terms of Service and Privacy Policy documents will govern as applicable.

2. Current AI Model Providers and Models

2.1 OpenAI

We use AI models provided by OpenAI, LLC (“OpenAI”) to power certain AI Features in the Services. Representative models (may include, but are not limited to):

• gpt-4.1-mini-latest
• gpt-4o-latest
• gpt-4o-mini-latest
• gpt-4o-2024-11-20
• gpt-oss-20b

For more information about OpenAI's terms and policies, please refer to OpenAI's official website (for example, its terms of use and privacy policy pages). You agree not to use the Services that are incorporated with OpenAI's AI models in a manner that would breach the relevant OpenAI policies, including the OpenAI usage policy.

2.2 Google (Gemini)

We use AI models provided by Google LLC (“Google”) via its Gemini platform to power certain AI Features in the Services. Representative models (may include, but are not limited to):

• gemini-2.0-flash-latest
• gemini-2.5-flash
• gemini-1.5-pro-002

For more information about Google's terms and policies (including Gemini-related terms), please refer to Google's official legal and policy pages. You agree not to use the Services that are incorporated with Google's AI models in a manner that would breach the relevant Google policies.

2.3 Meta (Llama-family Models)

We use models from the Llama family provided by or on behalf of Meta Platforms, Inc. (or an authorized hosting provider, collectively “Meta”) to power certain AI Features in the Services. Representative models (may include, but are not limited to):

• llama4-maverick-instruct-fast

For more information about Meta's Llama terms and licenses, please refer to Meta's official Llama legal pages and associated documentation (here and here). You agree not to use the Services that are incorporated with Meta's AI models in a manner that would breach the relevant Meta policies, including the Llama Acceptable Use Policy.

3. How These Models Process Data

When you use AI Features in the Services, we may send certain data to one or more of the AI model providers listed above. This data may include, for example:

• Content you submit (such as transcripts, messages, prompts, instructions, or documents);
• System-generated content related to your use of the Services (such as metadata needed to perform the requested AI operation);
• Limited contextual information needed to improve the accuracy or usefulness of the AI output (for example, prior messages in a conversation or configuration settings you select).

We use these models to generate, analyze, or transform content in order to provide the AI Features to you. Our collection, use, and retention of data in connection with these models is described in more detail in our Privacy Policy. The AI model providers' own use of data that they receive from us is governed by their respective terms and policies, which you can find on their official websites and as listed above.

The AI Features must not be used to:

• Engage in fraudulent or illegal activities;
• Engage in discriminatory behavior;
• Generate content that violates common decency, public order, and applicable laws: such outputs include, but are not limited to, content that is obscene, pornographic, violent, harassing, intimidating, defamatory, biased, discriminatory, reproduces an individual's photograph, voice, or likeness without their consent, or is otherwise illegal;
• Generate content that you claim to either have created yourself or to be created without the use of AI and LLM tools;
• Engage in regulated activities, including the practice of law or provision of financial, medical, or other professional advice; or
• Make decisions that would materially affect an individual (e.g., decisions that would have a legal or similarly significant effect, such as decisions regarding hiring or evaluation of Company personnel).

AI Features should be used only to support – not make – decisions. We ask that you do not enter any sensitive personal information or information that would otherwise be considered objectionable through the AI Features in the Service.

4. Changes to This Page

We may update this page from time to time, for example, to:

• Add or remove AI model providers;
• Reflect newly adopted or deprecated models from existing providers; or
• Clarify how we use AI models in the Services.

When we make material changes, we will update the “Last updated” date at the top of this page. Where required by applicable law, we will also provide additional notice or obtain consent.

5. Contact

If you have any questions about this page or our use of AI models, you can contact us at:

Email: support@beside.com
Address: 919 E. Main Street, Suite 1000, Richmond, Virginia, 23219

Messaging – Prohibited Use Categories

To maintain a safe, compliant, and reliable messaging environment for all users, certain message types and business categories are strictly prohibited. The table below outlines activities that are not permitted. These restrictions apply both to the content of the message and, in some cases, to the underlying business or service category. Even if your use case is not expressly listed as prohibited, specific message content and practices may still be restricted. Please refer to our Terms of Service located at: https://beside.com/terms.

We also work with the third-party service providers listed below to operate and improve the Services. Each provider processes the categories of data indicated, subject to its own privacy practices.